IT Support Services

RST SOLUTIONS > IT Support Services

IT Support Services

At RST Solutions, we provide comprehensive IT Support Services designed to keep your business running smoothly, securely, and efficiently. Whether you are a small startup or a large enterprise, our team ensures that your IT infrastructure remains stable, secure, and aligned with your business goals.

1. Helpdesk & Remote Support

  • 24/7 technical assistance via phone, email, or remote desktop.

  • Prompt resolution of software issues, login problems, network connectivity, and general IT queries.

  • User account management and software installations.

2. On-Site IT Support

  • Deployment of trained IT personnel at your office for real-time issue resolution.

  • Support for hardware, network, server, printer, and workstation troubleshooting.

  • Regular maintenance visits and emergency support when required.

3. Hardware & Software Management

  • Installation, configuration, and updates of operating systems and business applications.

  • Procurement, setup, and management of desktops, laptops, printers, and other devices.

  • Inventory and asset tracking of all IT equipment.

4. Network Management

  • Setup and maintenance of LAN/WAN networks.

  • Firewall, router, and switch configuration.

  • Continuous monitoring for performance, security, and uptime.

5. Data Backup & Recovery

  • Implementation of secure backup strategies (on-premises & cloud-based).

  • Regular data backups to prevent data loss.

  • Fast recovery options in case of accidental deletion or system failure.

6. Cybersecurity Support

  • Installation and management of antivirus, firewalls, and endpoint protection.

  • Monitoring for potential threats and immediate response to incidents.

  • Implementation of security best practices to safeguard sensitive business data.

7. IT Consultation & Strategy

  • Assessment of your current IT environment.

  • Strategic planning for infrastructure upgrades, cloud migration, and digital transformation.

  • Recommendations tailored to your business objectives and budget.

8. Server & Email Support

  • Setup and maintenance of file servers, application servers, and email systems.

  • Configuration of Microsoft 365, Google Workspace, or custom email solutions.

  • Email backup, spam protection, and user access management.